Survival craft 2 customer suppot how to#
Survival craft 2 customer suppot pro#

ThatвЂ™s not to say you should hire people who claim to be вЂњenlightenedвЂќ вЂ“ youвЂ™re just asking for a bad time if you do thatвЂ¦ Having a super high EQ is like reaching enlightenment or something. YouвЂ™ve heard of IQ, right? IQ deals with logic, while EQ deals with emotion. Who knew! #3: A High Emotional Intelligence (EI)Д®motional Intelligence (also called Emotional Quotient or EQ) is a fascinating concept that shows how aware someone is of their own and otherвЂ™s emotions.

Survival craft 2 customer suppot how to#

This kind of clarity and simplification helps you understand how to be a better writer.ДЇor example, look at this post about how scratch and sniff stickers work: In this forum, the point is to boil down complex topics so even a ffive-year-old could understand them.

Survival craft 2 customer suppot pro#

Pro Tip: Want to become a better writer yourself? Check out the Explain Like IвЂ™m Five subreddit. They should know when email or live chat communication simply isnвЂ™t enough, and have the skill (and desire) to get the customer on the phone.

ItвЂ™s not an easily won skill, so if you find someone with it, thatвЂ™s a good sign.ДЄdditionally, the ideal support rep shouldnвЂ™t be afraid to get on the phone. Great writing, and great communication, comes through practice. A deep understanding of oneвЂ™s language.Precision and clarity of communication.An ability to clearly articulate oneвЂ™s thoughts.Great writers usually make great customer service reps. You want to ensure they can communicate well. This person will be typing and possibly even talking on your behalf. This one may be obvious, but itвЂ™s important. Click To Tweet #2: Communication Skills Off the Charts Patience, skills, and everything else, can easily be trained. While IвЂ™m not suggesting your service reps need to risk their lives in a storm, having someone with a burning desire to help others at their core is a crucial part of your repвЂ™s customer service skills. The best part? They waived the bill entirely and simply said, вЂњMerry ChristmasвЂќ. His daughter, very concerned about him, called every grocer in the area to find someone who would deliver.ДЇinally, she found someone to take on the challenge: Trader JoeвЂ™s.ДЄ representative from TJ not only weathered the storm, but he also suggested additional items for the manвЂ™s low sodium diet. The weather was awful вЂ“ whatвЂ™s worse, an 84-year-old man was trapped in his home with no food. One day, a blizzard was rolling through Wayne County, PA. Often times, if you can find this one trait in a person, the others can be trained. The best customer service reps just love making peopleвЂ™s day. WOW factor means an ability to go above and beyond вЂ“ not just answering a customerвЂ™s question, but also surprising and delighting them. ItвЂ™s not how smart they are or how patient they areвЂ¦ The difference between a good customer service rep and a great customer service rep is something intangible. Experience can be gained at any time вЂ“ attitude is almost impossible to change. We believe attitude is more important than experience in most cases.

LetвЂ™s dive right in! 10 Excellent Customer Service SkillsДЄlright, here we go вЂ“ those elusive вЂњskillsвЂќ that make excellent customer service.ДЄs you go through this list, I think youвЂ™ll notice something pretty quickly: Most of them have to do with attitude, not skills. In todayвЂ™s article, IвЂ™m going to tell you the exact 11 characteristics we look for in a great customer service rep and how to look for them in your interview process. When itвЂ™s done poorly, it costs you a lot of money. When itвЂ™s done well, it becomes your best competitive edge. What kind of customer service rep do you want saying вЂњHello, my name isвЂ¦вЂќ with so much at stake? Is it enough for them to simply be able to solve a problem or tell a cheesy joke?

They might even make you laugh.Д«ut, letвЂ™s look at it from a business point-of-view. Hopefully, the person on the other end of the line will actually help you solve your problem вЂ“ perhaps theyвЂ™ll even do it quickly. Your customer service will determine the future of your company, forever. The conversation about to ensue will make or break your view of this company, forever. Then you hear the words youвЂ™ve been so patiently waiting for: вЂњHello, my name isвЂ¦вЂќ YouвЂ™ve been transferred to a different department twice. YouвЂ™re probably calling because of some problem. Or maybe, if youвЂ™re lucky, it was actually a half decent playlist. YouвЂ™ve been listening to the same, crackly elevator music the entire time. YouвЂ™ve been on the phone for over an hour. What are the customer service skills you need to deliver excellent customer service?Д«efore I answer that question, stop for a moment and imagine this: